Terms & Conditions of Sales


The tenant, signatory of the present contract, concluded for a period not being able in any case to exceed the duration initially envisaged, will not be able in any circumstance to take advantage of any right to remain in the places at the end of the rental period.
When booking we will apply 1% service charge on the entire booking.

Upon arrival of the occupant, a deposit in the amount indicated in this contract will be requested. The deposit will be refunded on the day of departure, less any damage or the cost of repairing the premises.

The occupant must ensure the peaceful character of the rental and make use of it in accordance with the destination of the premises.He undertakes to return his accommodation on his departure as clean as he will have found it on his arrival.
Any violation of this clause would be likely to result in the immediate termination of the rental at the fault of the occupant, the product of the rental remaining definitively acquired by the lessor.

If the number of occupants exceeds the capacity indicated in the contract, and without prior agreement, the lessor reserves the right to refuse the additional occupants or to break the contract.

Pets are not accepted

An inventory will be carried out at the beginning and at the end of the rental period.


Cancellation of stay and additional services by the client In the event of cancellation or modification, you must notify us by email at contact@chaletarrens.com on the date of receipt determining the date of modification or cancellation.

Any modification of the date of stay will be considered as a cancellation and will be subject to the cancellation fees mentioned below.

If you notify us more than 30 days before the start of your stay, the deposit will be converted into a credit note and can be used within the following 12 months.

Cancellation is free.

● If the cancellation occurs between 30 and 15 days prior to your arrival, we keep 30% of the total amount of your stay including additional services.

● If the cancellation occurs between 14 and 8 days prior to your arrival, we keep 50% of the total amount of your stay including additional services.

● If the cancellation occurs between 7 days and the day of your arrival, we keep 100% of the total amount of the stay including additional services.

● If you do not show up at the place of your stay, we retain 100% of the total amount of the stay, including additional services.

Absence of right of withdrawal: We would like to remind you that under Article L 221-28-12 of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and of leisure provided on a date or according to a determined periodicity. So that all reservations and orders made on our websites and with a sales consultant at the reservation center cannot be subject to a right of withdrawal. In accordance with article L211-14 II of the Tourism Code, you have the right to terminate the contract before the start of the trip or stay without paying termination costs if exceptional and unavoidable circumstances, occurring at the place of destination or at immediate vicinity of it, have significant consequences on the performance of the contract or on the transport of passengers to the place of destination.In this case, you are entitled to a full refund of the payments made, without additional compensation.

In the event of interruption of stay by the occupant, no refund will be made.

Any dispute concerning the description or the inventory of fixtures may not be submitted to AVVA beyond the third day of occupation (the postmark being taken as proof). At the end of the stay and failing agreement with the lessor, any complaint must be sent by registered letter with acknowledgment of receipt to AVVA no later than eight days after the end of the stay.
In the absence of agreement between the parties, exclusive attribution is made to the courts of the place where the rental is located.